1. How do the Buddies secure the Magic Band Puck?
We use a innovative design with a front and back part that slide together. No tools required!
2. Can custom designs be made?
We are able to offer a limited amount of Custom Designed Magic Band Buddies. We also offer several items that can be personalized/customized in the listings. Other custom designs are not possible at this time.
3. Do you guys carry a ________ Buddy?
We have a large variety of Buddies to choose from, so feel free to try the search bar or browse through the categories! For further assistance, contact us under the contact tab.
4. How are the your items made?
Most of our items are 3D printed by us using 100% eco-friendly PLA filament. We also use a limited amount of ABS filament and some other added items that we don't make (mirrors, cork, accessories parts).
5. Do you offer bulk discounts?
We do! Please use the Contact Us page to get more info.
6. Are the items flexible like rubber or a hard plastic?
They are a very durable hard plastic that can handle the rigorous park activities of people of all ages or for use in your home or office.
7. What is your current turnaround time?
Our turnaround time for most items is 2-5 business days with typically 3-4 USPS in transit days for the continental US. We will be more than happy to help expedite an order needed on a specific date or for vacation--please just let us know. Most custom items might need 1-2 weeks processing time or longer. Be sure to check individual listing for more specific time requirements.
8. Do you accept returns or exchanges?
We do accept returns/exchanges with a few exceptions (customized items cannot be refunded unless damaged in shipment). Please contact us to arrange for a return. Please note that shipping charges are not refundable.
9. Do you ship internationally?
YES! We ship worldwide. Be advised that the customer is responsible for any customs, taxes, VAT, tariffs, and import fees which will be charged by the carrier upon delivery. Depending on your location, these charges sometimes add significant cost to your purchase.
10. I have another question, how do I ask you?
Send us an email under the Contact Us page!